Customer Stories

I have worked with Diana multiple times with helping Veterans find new homes and just want to share how amazing it has been working with her! She is always willing to assist me and work with families directly which is such a big help to me! She is willing to brainstorm with me and go over options and resources even if the Veteran cannot pay privately!! I am floored at how she is willing to still call me and brainstorm vs just sending me a list. Just overall amazing experience working with her! You are very lucky to have her on your team!! 😊

I used Twin Cities Care when I needed to move my parents from northern MN to a senior living community in the east metro. I was overwhelmed and felt like I was going nowhere trying to find a community that offered Independent Living/Assisted Living/Memory Care AND would also take their 80 pound lab, Charlie Brown.

While I do not write many reviews, I feel the need to acknowledge Twin Cities Care and Jennifer, who is amazing, knowledgeable and truly cared about finding the best place for my parents. She is an expert in this field and you would be lucky to have her help. Jennifer found the PERFECT place for my parents, they did not have to re-home Charlie Brown and they just re-signed their lease!

I cannot say enough good things about Twin Cities Care and Jennifer. Thank you!

They returned calls and searched in the area I asked and Christine was so nice, it was a pleasure to work with them and I have recommended them already to friends.

Christine Petterson was so helpful and friendly! From the very first phone call she was a beacon of light and a wealth of knowledge. She was very professional, yet personable. Her recommendations and support were just what we needed to navigate the placement process for my mom.

Christine Petterson was knowledgeable and friendly from the very first phone call. Very professional, yet personable. Her recommendations and support were just what we needed in a stressful and scary time for us. The many tours and phone calls were great! We took a long while to finally make the decision to choose a place for my mom to move for Memory Care, but she was so patient and helpful throughout the entire process. I am so very thankful that we had Christine shining the light for us to follow during a dark time. 5/5/Stars! Highly recommend Twin Cities Care! :)

Karli,

I cannot thank you enough for all your help in finding a place for my Mom. I did not even know where to begin! I would refer you guys to anyone.

****** ended up being the perfect place for Mom! I’m so very grateful.

Please pass these sentiments to Jonathan as well.

Warm regards,

Lori T.

Twin Cities Care was a lifesaver for my family during an extremely stressful time. We had moved my Aunt from out of state to MN and had found her an assisted living spot. However, we quickly realized her situation was worse than anticipated and that she required memory care. I first contacted Anne, who compassionately listened to our situation, quickly ascertained our need, and expedited our case to receive immediate attention from the team. Then, Becca contacted me and asked all the right questions to gain a thorough assessment of my aunt’s needs, personality, and preferences. She immediately set up tours despite challenging schedules of a holiday weekend, and provided in-depth information and personalized recommendations regarding memory care options. I was incredibly impressed by her responsiveness, caring, and depth of expertise regarding all things senior housing–even extending to insurance, how to manage doctor appointments, and many other details that frankly weren’t on my radar. We got my aunt placed in care within days–a process that would have taken weeks or months if I had tried to do it by myself. So grateful for this knowledgeable and compassionate resource!

Our story begins with Twin Cities Care back in February 2024 when I was called by my Mom from Texas back to Minnesota to assist her after she had just been released from a rehab facility in the south Twin Cities metro area. My Mom (who is 86 years old) was returned to her independent living apartment after breaking a hip. She managed for about 5 days until she fell again and then twisted her knee. She was now almost completely immobile and living independently. When I arrived she had been in her recliner for 60 hours because she could not move. For days we struggled to see if we could get her somewhat mobile. This was a losing battle with each day. I had reached out to several rehab facilities and was told the waiting list was 4-6 weeks. This was like hitting a wall. The last facility I spoke with said you sound desperate, there is a company that I heard about that maybe able to help. That person gave me Twin Cities Care number and Becca M. was the ‘lucky’ person that answered my call.

From the beginning of our first interview Becca began to talk me off the ledge. She learned my Mom’s condition, understood her needs and what we needed to do to get her the treatment and care required. Becca walked us thru the rehab entrance process and then in rehab visited my Mom weekly. Becca then helped us find her an assisted living residence specifically suited to her unique needs. Throughout the entire process Becca remained a strong advocate for my Mom and our family. She was amazing in how she incorporated the needs of both to develop a plan that was truly a God send to us. Becca took a situation that appeared hopeless and created a positive, supportive and caring pathway allowing my Mom not only to rehab the correct way but also to move to a more supportive, responsive and individual needs focused environment. A place that allows my Mom to live as independently as possible with the support to make her later years a success.

To take it just a little further, when questions came up regarding where mom is now, Becca remained our families advocate and helped us resolve questions and develop resolutions with the current facility. Becca has stayed with and continues to be an advocate for my Mom to this day.

I am not sure how to express the gratitude we have for Becca and the team at Twin Cities Care. In our family Becca holds a very special place and we could not have provided the care for our Mom without her amazing involvement. Thank you Becca for all that you have done and are still doing. It can never be repaid but I think that is why you do it.

Lisa Pihlstrom assisted me with evaluating and moving my father and stepmother into an assisted living facility. I couldn’t have asked for a more knowledgeable, thoughtful, or empathetic ally in this process.

Hi Jonathan. I really want you to know how appreciative I am, my family is, with how you handled the zoom, so very respectful. I was surprised mom was on the call with us, she put up a good front but is quite a bit further down the road with dementia than she let on. My guess is you saw through that. Your heart and expertise and the way you gently guided the conversation was a wonder to behold.

We write as the son and brother of ****, age 75, who was stricken with Lewy Body Dementia and Parkinson’s Disease (in combination). After not uncommon misdiagnoses he was hospitalized in December, 2023 and required to find a cost-effective placement for care and treatment on short notice. Neither of us lived in Minneapolis, and ****, who had lived alone for the most part, did not have an on-the-scene primary caretaker.

We were referred for assistance by the social work staff at Methodist Hospital to Twin Cities Care where we were assigned to Ms. Lisa Pihlstrom. She was extremely well informed about possible placements, was patient in working kindly from a distance with us, and was doggedly effective in locating a suitable facility and program for **** in difficult circumstances.

We are most grateful to her and recommend her whole heartedly and without hesitation. What she does is not easy, and she does it with efficiency and grace.

Dear Lisa, I can’t thank you enough. I’m very happy to have met a kind and generous person like you at this, the most difficult time in my life. My hope is that living at the ******* will mean becoming part of a community, which is something I’ve missed for years. Thank you again!

At wits end trying to find a suitable place for our 96 yr old mother following a broken hip surgery requiring more help than she was getting at her current facility. Twin cities Care was recommended to me and I am so thankful for their help! These people are so caring, helpful and go above and beyond to help with decisions for your loved ones. Theres a place in heaven for Jonathan!

I worked with Lisa who is a Memory Care Consultant. She has vast experience, not only of needs of patients but of specific facilities. I found her to be caring and extremely knowledgeable of which place would be the best fit for our mother. She listens and recommends based upon your specific needs. Unfortunately we did not heed her advice and the facility we choose did not work out. I truly wish we had listened and hope you will learn from our experience it would have saved us so much grief. I cannot recommend her higher!

I can’t speak highly enough of Lisa. She truly made a significant different in finding the right place for my father and stepmother. She was instrumental in evaluating both the needs of my father and stepmother as well as the parameters I had in choosing a facility and determining which facility would best meet all of those needs.

Christine did a beautiful job in listening to our needs, finding appropriate facilities to tour, researching and answering many questions we had, and providing financial information I knew nothing about. We were able to find a facility and get moved in within a few weeks. So thankful for this agency!

I strongly recommend Twin Cities Care to anyone needing to find assisted living or memory care. Jonathan deserves far more than 5 stars.

We are so thankful for Twin Cities Care, and for all the help we received from Karli. This February, we had 3 weeks to find an assisted living apartment for my brother. Karli listened to us describe what we thought my brother would like, and she attended a care meeting at the TCU so she could meet my brother. The place she found was one I’d never heard of before, but it was the perfect place. I am recommending Twin Cities Care to all my friends.

I worked with Christine during a very stressful time when I really thought I was stuck and had no options to help the individual I was POA for. She gave me resources for things that I didn’t even know existed! Forever grateful to her and this company!

Hi Jonathan,

Just wanted to extend my thanks to you for finding a placement for Dad. Sadly, Dad passed away on ******. Although this sudden decline was difficult for all of us, it was a bright light in our life to have Dad at ****** for his passing. Your integral part in this mission is so appreciated. Dad had wanted to die “at home” and ****** provided that for him. You are completely accurate in your description of ****** being a loving and kind place. I only wish Dad would have been able to go to ****** sooner.

Keep up your amazing work. I don’t know who placed you with our family, but it was the greatest gift we could have received at this point in a difficult journey.

Kuddo’s to Anne, when I spoke to ****** this morning he was crying and said that Anne put him at ease and the only reason he was able to get some sleep last night. Thank you you ANNE 😇 for ALWAYS putting your clients at ease.

If you need help locating an assisted living community or memory care for your older loved one you can stop looking now. Just call Twin Cities Care and let these wonderful expert professionals handle it for you. Call them especially if you are in a time crunch which I recently found myself in with my mom. Diana J is honestly one of the nicest most genuine people walking this planet and I can’t thank her enough. Everyone understood my panic and helped me feel better right away and found a great place too. Thank you so much!

Becca, thank you so much for what you do. ****** and I marvel at your skills. We agreed we have really never met anyone like you – razor sharp with finances, medical knowledge, understanding of rules and law, high emotional intelligence. We told the family you are ******’s advocate (angel 😇) and frankly we would have no idea what to do without your help. Your business card says “trusted senior living advisor” – nailed it!

With all of the stress around finding care for my parents, Karli was absolutely amazing. She was informative, compassionate, realistic, and so supportive with my mom – an absolute angel. Thank you a million times over.

I’m so thankful for having Jennifer F. help with finding assisted living for my parents. She is extremely knowledgeable, helpful and kind. Thank you Jennifer! You are the best!