Customer Stories

Our need for a care facility for our father came fast and unexpectedly. We had no idea what to do or where to go. We were referred to Twin Cities Care and we couldn’t have done this without Christine. She is caring, thoughtful and helped us every step of the way and continues to check-in with us. She set up the appointment and tour with the care facility and she even attended with us. She asked questions we didn’t even think of. We give Christine 10 stars! Thank you, Christine!

Twin Cities Care was instrumental in helping us find an assisted living facility for a loved one. I am an RN and live outside of Minesota, so having someone who lives in the community where my loved one resides and who has personally toured and worked with these facilities was incredibly valuable. Christine Petterson went out of her way to guide us through our decision process and it worked out beautifully. We highly recommend them!

Our mom had a stroke in November and after multiple hospital visits and TCU rehabilitation we needed to find a safe, clean loving place for her to call home. Christine from Twin Cities Care was with us every step of the way. She took so much off our plates so we could focus on our mom. We went on multiple visits to different care facilities, Christine set up all the appointments and went along with us. She guided us in what questions to ask and gave us her opinion on some of the places. We found a place and our mom has been there 2 weeks now and slowly adjusting to her new home. Christine continues to check in on us and our mom. We highly recommend Twin Cities Care!

Thank you so much for all your help. I’m so relieved we found a place. You were a gem to work with and I loved having the support. You made it so easy, Christine.

We knew for some time that our mom, who’s a quadriplegic would need to be moved from her home to some sort of care 24/7. However, she’s young and a nursing home wasn’t the right fit. Finding any help in navigating the search and getting answers to questions we knew to ask, was hard and found out that we needed to ask a lot more questions. Then we were connected with Jonathan and our bleak view turned around. Jonathan took a lot of time to ask us questions, get to know our mom and her needs and then went to work calling around. He came back with a lot of helpful information. Not only that, he met with us at potential locations and paved the way with the staff to come in and tour and get all the information we needed to make decisions. We have found a home for our mom that we are not only sure will meet her needs but is a good fit for the long term and will help her thrive. Jonathan was so kind, treated our mom with dignity and respect. He interacted with us in a timely manner and was accommodating. He’s truly great at his job and will do his best for you!

Hi Lisa. Thanks for your call Monday. Sorry I haven’t gotten back to you. My dad is settled in at [facility name redacted]. Everything went smoothly, just a long process. I’m very happy with the place so far.

Thank you SO very much for your invaluable help. You were extremely helpful, and very responsive — which I so appreciate.

In fact, I told [social worker’s name redacted] how wonderful you’d been and told her that in my opinion, she should only recommend you & Jonathan and never recommend the completely useless group she previously recommended.

Thanks again!!

I had the best experience with Lisa Pihlstrom at Twin Cities Care. She is very knowledgeable, caring and a great listener. There is no cost to you and she will narrow down your options based on your specific needs and wants. My father needed to be moved to Memory Care recently. Lisa was able to help me remain calm and informed, while helping transition my father in a seamless fashion. My father is thriving in his new community and I am so grateful that Lisa was there for me! Thank you!!!

Becca assisted our family in making the difficult decision about where to place our brother. She outlined options, listened to what was important to us and guided the process through a wonderful outcome. Transitions are especially difficult during a pandemic. Becca is a competent, caring professional. She calmly responded to our anxious phone calls. Her assistance was invaluable and our family will be forever grateful.

When a senior is in need of help or nearing end of life, decisions are critical and you want to “get it right” for your loved one and your family. Becca at Twin Cities Care took the time to outline many options after I explained my father’s needs. Her explanations and suggestions led us to a perfect fit for Dad’s care. It was invaluable and handled with utmost compassion and empathy.

Hi Jennifer,

I just wanted to send you a note to say THANK YOU so very much for all of your help and guidance getting Mom & Dad into [facility name redacted]. We are confirmed to move them in Monday, just can’t believe how this all came together.

I talked to a LOT of different agencies before finding you and I felt like you really cared about me and my parents and finding them a forever home, I just can’t thank you enough. I mentioned you in my Caring Bridge post so hoping more people can benefit from your talents.

Thanks again! 😁

I am so grateful for the connection to Becca Myslivecek at Twin Cities Care. She found the PERFECT assisted Living Home in Plymouth for my brother (who has brain cancer). There is no possible way we would have found a high quality home like we did without Becca! She was wonderful, and pulling for us throughout the entire process. Becca was so helpful, knowledgeable and caring from first initial contact, the virtual tour (because of Covid), move in day, to the follow up check-in’s to make sure my brother and our family were satisfied with his care, and home. We are all pinching ourselves that he will be able to live in such a BEAUTIFUL and CARING home! It’s hard to put into words how grateful we are…THANK YOU BECCA!

(via Facebook reviews)

I can not say enough good things about Lisa Pihlstrom from Twin Cities Care. Lisa showed extreme care, kindness and compassion in helping my elderly dad move from a Rehab nursing home to his new residence at [facility name redacted] into hospice care. She was involved from the conference call, giving advice and her opinions. There were many restrictions due to Covid 19 but she offered to pick him up and transport him to [facility name redacted] so he was not strapped in an ambulance. Lisa suggested that we facetime with me using her phone when they arrived. Lisa even had a practice facetime call with me to avoid any tech problems. My dad a I got to see and speak with each other and for that I will be forever grateful to Lisa. Obviously I highly recommend Lisa and Twin Cities Care if your family is in a situation. Thanks again, Lisa.

(via Google reviews)

Becca from Twin Cities Care was wonderful. We had a very short amount of time to find an assisted living facility for my mom and we would have been lost without Becca’s help. She listened to us, asked thoughtful questions about my mom, and found good options for her. I highly recommend this service. At a time of high stress for us, Becca at Twin Cities Care was a kind and calming guide helping us to find an excellent new home for my mom.

I wanted to take this opportunity to express our extreme gratitude for the amazing guidance and assistance we received from Becca Myslivecek.

For the past year Becca has given us information, guidance, support and encouragement while we cared for my aunt and uncle, Helen and Verne. We began the process just wanting to have them look at assisted living options. Very quickly the direction changed with hospitalization, rehab, and finally the death of my uncle in July. We then needed more extensive care physically & mentally for my aunt who was now living on her own.

Becca kept in constant contact with us. She searched for the best possible options for us….options that we never would have found on our own. We moved her to [facility name redacted] in September. It was an amazing place, but she ended up needing different kinds of care in a smaller setting. Again Becca began the search for a good fit for Helen. This was especially tricky now due to limited finances.

We were able to move her to [facility name redacted] at the end of December. It has been an answer to prayer. They are loving and caring. She is getting very specialized attention. They are allowing her to go on Elderly Waiver when needed even though she will only be there a short time.

We could not have imagined this process without Becca. Her expertise, true concern for my aunt, and compassion were amazing. Her phone calls and texts always kept us in the loop of what was going on and what we needed to do. I have referred 2 people to check out Twin Cities Care and to call Becca.

I hope you know what a treasure you have in Becca. We feel so thankful for her love and care for us.

Jennifer, you’ve been a tremendous help getting me and my Mother through this process! Your patience, ability to ask pertinent questions and understand my answers was so helpful. Thank you so much for all of your work and dedication, even while you were sick and supposedly on vacation!

Research is something that comes naturally to me, but I was utterly overwhelmed when my mom received an Alzheimer’s diagnosis, and didn’t know where to even start. Laura at Twin Cities Care has been endlessly patient and has provided an absolute wealth of information. I very much appreciate this resource.

We received a referral to Twin Cities Care from [TCU name redacted]. Our family has worked with Becca to find a placement for our mother. She worked diligently to find the perfect placement and respite care until there was an opening. Becca was extremely knowledgeable, patient, kind, fun and helpful. I would recommend anyone considering a care facility to utilize her services in your search. It will save you countless hours in navigating this process. She was a delight and a lifesaver during a difficult time.

(via Google reviews)

After coming up empty in finding a suitable placement for our elderly father for Long Term Care, Jennifer was able to find a great placement for him that suited our needs. She was extremely kind and patient. I would definitely recommend!

It was so tough to figure out an assisted living place for my husband, but Jennifer made it easy. She listened carefully and gave her insights of other places, went to the places with me and asked good questions that I didn’t think of. Jennifer was the calming presence for me, polite and respectful of my husband and myself. She cares about her clients and very good at what she does. I would recommend Twin Cities Care, they know what they are doing and can help you through the process.

Laura was such a great resource for my sister and I when we needed to move our older brother from Nebraska to Minnesota. She helped us find an assisted living facility for him and even went along on tours of the facilities with us. Each time we talked to Laura we learned so much. She steered us to resources in Nebraska to help us clean out and organize our brother’s move. She listened and was compassionate and supportive through our process and always responded in a timely manner. We can’t thank you enough Laura! You were a blessing to us!

Twin Cities Care is incredible! Jonathan is a great listener and a sensitive, knowledgeable community service for families needing his wide-spread connections and endless resourcefulness. I live out of state and was very worried that needed to learn more about assisted living residences, to help my parents with some difficult decisions. Jonathan made us feel right at home and gave us a concierge experience from the very first phone conversation, attending many residence visits and following up with emails and calls to see how we were doing with things. He even visited my mom for several hours on move-in day! What I most appreciate about Jonathan’s company, Twin Cities Care, is that he takes — he MAKES!– the time to understand each family’s unique situation and works tirelessly to find living places that match their needs.

(via Facebook reviews)

I apologize for letting this go for 6 months before I thanked Lisa for all she did for us earlier this year in our time of crisis.

My father had been hospitalized with a minor UTI/fall but could not return to his apartment because he wasn’t strong enough to support himself for basic ADLs. I had to find a place for him and Lisa jumped in and helped me identify some possibilities, and then did much of the legwork to get him into a wonderful solution at [facility name redacted]. Unfortunately, he had a stroke and passed away before the move.

I can’t tell you how much it meant to me at that moment to have help and I wish I had known earlier about Twin Cities Care, which could have meant a big difference long term. Lisa’s ability/willingness to respond so quickly and truly help me find a solution made such a difference. And then when my dad suddenly passed away, she notified [facility name redacted] so they could cancel all their preparation so I didn’t have to.

I just can’t thank you enough.

(via email)

Just a quick note to say how much I have appreciated the work and help of one of your employees, Becca Myslivecek! Becca has been absolutely stellar in helping my family figure out the right delivery of care for my parents. I cannot stress enough the importance of having someone with her knowledge in this field on your side. I strongly recommend your firm and would be happy to speak with any prospective client on behalf of the services you provide. Thank you so much!

(via email)

Laura Kruse Mazzocco was tremendously helpful in guiding us through the decisions and options of choosing an assisted living facility for my mom.

Our family was referred to Twin Cities Care by an RN at Allina Health Palliative Care. We had no prior experience in looking for a long-term care solution, and my mom has Huntington’s disease, which will require advanced care as time progresses.

Laura first interviewed me, then we had a nice discussion with my mom & my brother to talk about what was important to my mom. Laura went with us to tour two facilities that she recommended because they covered all the expectations and care needs for my mom. She also helped us as my mom transitioned from a transitional care unit – due to a broken collarbone – to her new assisted living home. There were many questions that my family didn’t know were important to ask, and Laura was there as our advocate to make sure my mom received the appropriate care, and that me and my brother understood the costs, care and services.

My mom moved in to [facility name redacted], and our family is happy with this choice. We are forever grateful to Laura and Twin Cities Care for helping us through this transition for our family. Thank you!

(via email)

Lisa listened to my needs to find an assisted living setting for my Mom in a crunch. She efficiently found us multiple sites to tour and accompanied us to help guide and understand our choices. There is no way I could have done this alone with my busy schedule. I just can’t recommend her highly enough. Mom is now relaxed and well supported in a lovely place convenient to me all because we had her insight and help. It was a great experience.

(via Google reviews)