Customer Stories

I worked with Lisa who is a Memory Care Consultant. She has vast experience, not only of needs of patients but of specific facilities. I found her to be caring and extremely knowledgeable of which place would be the best fit for our mother. She listens and recommends based upon your specific needs. Unfortunately we did not heed her advice and the facility we choose did not work out. I truly wish we had listened and hope you will learn from our experience it would have saved us so much grief. I cannot recommend her higher!

I can’t speak highly enough of Lisa. She truly made a significant different in finding the right place for my father and stepmother. She was instrumental in evaluating both the needs of my father and stepmother as well as the parameters I had in choosing a facility and determining which facility would best meet all of those needs.

Christine did a beautiful job in listening to our needs, finding appropriate facilities to tour, researching and answering many questions we had, and providing financial information I knew nothing about. We were able to find a facility and get moved in within a few weeks. So thankful for this agency!

I strongly recommend Twin Cities Care to anyone needing to find assisted living or memory care. Jonathan deserves far more than 5 stars.

We are so thankful for Twin Cities Care, and for all the help we received from Karli. This February, we had 3 weeks to find an assisted living apartment for my brother. Karli listened to us describe what we thought my brother would like, and she attended a care meeting at the TCU so she could meet my brother. The place she found was one I’d never heard of before, but it was the perfect place. I am recommending Twin Cities Care to all my friends.

I worked with Christine during a very stressful time when I really thought I was stuck and had no options to help the individual I was POA for. She gave me resources for things that I didn’t even know existed! Forever grateful to her and this company!

Hi Jonathan,

Just wanted to extend my thanks to you for finding a placement for Dad. Sadly, Dad passed away on ******. Although this sudden decline was difficult for all of us, it was a bright light in our life to have Dad at ****** for his passing. Your integral part in this mission is so appreciated. Dad had wanted to die “at home” and ****** provided that for him. You are completely accurate in your description of ****** being a loving and kind place. I only wish Dad would have been able to go to ****** sooner.

Keep up your amazing work. I don’t know who placed you with our family, but it was the greatest gift we could have received at this point in a difficult journey.

Kuddo’s to Anne, when I spoke to ****** this morning he was crying and said that Anne put him at ease and the only reason he was able to get some sleep last night. Thank you you ANNE 😇 for ALWAYS putting your clients at ease.

If you need help locating an assisted living community or memory care for your older loved one you can stop looking now. Just call Twin Cities Care and let these wonderful expert professionals handle it for you. Call them especially if you are in a time crunch which I recently found myself in with my mom. Diana J is honestly one of the nicest most genuine people walking this planet and I can’t thank her enough. Everyone understood my panic and helped me feel better right away and found a great place too. Thank you so much!

Becca, thank you so much for what you do. ****** and I marvel at your skills. We agreed we have really never met anyone like you – razor sharp with finances, medical knowledge, understanding of rules and law, high emotional intelligence. We told the family you are ******’s advocate (angel 😇) and frankly we would have no idea what to do without your help. Your business card says “trusted senior living advisor” – nailed it!

With all of the stress around finding care for my parents, Karli was absolutely amazing. She was informative, compassionate, realistic, and so supportive with my mom – an absolute angel. Thank you a million times over.

I’m so thankful for having Jennifer F. help with finding assisted living for my parents. She is extremely knowledgeable, helpful and kind. Thank you Jennifer! You are the best!

Karli was a fantastic resource and professional guide in helping us sort through the many options for assisted living for my mother! Her insights from industry experience were invaluable in finding just the right situation for our family. I recommend Twin Cities Care as the first step in educating oneself and finding the best solution for a loved one. Karli listened well, arranged several tours and was a great sounding board when it came time to make a decision. She really streamlined a process that seemed overwhelming initially.

Becca was extremely helpful and gave us amazing information for the search of a Senior Complex that also provided Health Assistance as needed for my mother. Thank you so much.

Lisa has been a true gift for our family as my mom was suddenly declining and needed a memory facility pronto. She has a good reputation and relationship with the places she suggests for families. She is responsive, professional, friendly, compassionate, and kind. I am so grateful for her services.

Twin Cities Care helped me find a memory care facility for my dad, they were recommended by my dad’s social worker. I worked with Jonathan and he was so compassionate, so professional, and so knowledgeable about all the options available to my dad. I had to do this from across the country and it was such a blessing to have Jonathan’s help. He made an incredibly stressful situation much more manageable. So grateful.

While trying to find a memory care for my Mom, not knowing where to turn for resources, I was so fortunate that Twin Cities Care was recommended to me. It was a highly emotional, confusing time. Diana is the sweetest, most compassionate person and helped me through the process every step of the way. She really listened to what I was looking for in a care center, and chose the best fit from the many offered. She arranged tours, helped with asking all the important questions. The resources she had saved me from so much time and frustration, guiding me through all the red tape, making the process smoother than I could have ever hoped for. I can’t imagine having had to do this on my own.

If you need assistance navigating the search for the right place for your loved one, I highly recommend Twin Cities Care for their knowledge, expertise, and careful consideration of our special individual needs.

I want to add that we were dealing with a time sensitive situation, and Diana took charge and helped us meet our deadline.

Could not have done this without her.

Having worked with Twin Cities Care a few years ago for my late father-in-law, I called today to get the process started for finding a place for my parents. Anne, the care coordinator who took my call, was super friendly, encouraging, empathetic and informational. First impressions are important and this one was great! Looking forward to working with this team again :)

Becca was an amazing partner helping us find the perfect place for our loved one to thrive. She spent time with him, the family and nursing staff in the rehab facility to truly understand the person, their care needs and what fulfills them. I highly recommend Twin Cities Care to anyone seeking the best ongoing care for their loved one when that time comes. Follow up after placement was also really appreciated.

Christine P. was a blessing in our search for senior living. Her prompt, caring and professional assistance was amazing. Her ability to hone in on our needs for price, location and services was point on. Our loved one is thriving in his community. I could not of achieved what I needed for my loved one without her! Our family is so grateful Twin cities care and Christine are helping seniors and families in MN.

I wish I had known about this company before my family and I spent an enormous amount of time researching and touring assisted living facilities. They know all about all of the facilities in the twin cities including availability so that you don’t waste your time looking at places with a 2 month wait list. The company is paid by the facility not by the customer (sort of like real estate).

By the time I connected with Jonathan (owner and founder) my family has found a place we liked. Even though we found it on our own and his company would not be paid for locating it, Jonathan called me on a holiday weekend and graciously agreed that we had chosen a good facility and suggested a couple of other facilities that might also be good fits.

If he was willing to do all of this on a holiday weekend with little prospect of being paid, I can only imagine how good it would have been to start our search with Jonathan and Twin Cities Care.

When our mother needed to move into Assisted Living with less than a week to spare, I searched for a local advisor (instead of a national one) to assist us. We were fortunate to work with Diana Jorgensen, who was an absolute godsend. She was empathetic, knowledgable and provided expert guidance based on our (very) specific needs with an impossibly short time window. Not only did she find the perfect place for my mother, she provided packing and moving resources that we didn’t even know existed! Their services are free of charge and I highly recommend them to anyone needing help placing a loved one in Assisted Living.

Finding a home for someone you love is really hard. So many places say one thing and you find out later that they don’t actually do any of the things they say and your loved one suffers because of it. Christine from Twin Cities care was so helpful in knowing what places actually do what they say, and finding a place that suits each individual’s needs. My grandma is in a wonderful place thanks to Christine’s help! Thank you Twin Cities Care!!!!

This company is a gift from God. I was in a desperate situation when my 96 year old Mother fell and broke her hip, after release from the hospital, her former care center was unable to meet her needs. The rehab place she was sent following her surgery was horrible! I was so lost and confused when finally a friend recommended Twin Cities Care. I contacted them and they immediately worked with me to find a beautiful facility and a beyond satisfactory living place for Mom. I am so very grateful to Jonathan for his superb support and immediate help!

Our need for a care facility for our father came fast and unexpectedly. We had no idea what to do or where to go. We were referred to Twin Cities Care and we couldn’t have done this without Christine. She is caring, thoughtful and helped us every step of the way and continues to check-in with us. She set up the appointment and tour with the care facility and she even attended with us. She asked questions we didn’t even think of. We give Christine 10 stars! Thank you, Christine!