Customer Stories

Lisa listened to my needs to find an assisted living setting for my Mom in a crunch. She efficiently found us multiple sites to tour and accompanied us to help guide and understand our choices. There is no way I could have done this alone with my busy schedule. I just can’t recommend her highly enough. Mom is now relaxed and well supported in a lovely place convenient to me all because we had her insight and help. It was a great experience.

(via Google reviews)

Laura Mazzocco at Twin Cities Care was friendly, professional, and gave me valuable insight and information regarding what was available when searching for Assistant Living Senior places for my parents. It was appreciated.

I feel incredibly lucky to have found Jonathan from Twin Cities Care. He has been a blessing during a very stressful time. My parents live in MN, and my dad has late stage Parkinson’s. I am in San Francisco, which makes it very difficult for me to find assistance for my parents from so far away. It is overwhelming to navigate senior housing options, how to deal with my parents assets, the right legal documents, etc. Jonathan was a wealth of information in all of these things. He is very familiar with assisted living homes in the Twin Cities area and was able to recommend several places for my dad. He had referrals for everything, and was always compassionate and helpful. I am so grateful I found him and would recommend Twin Cities Care to anyone going through the same situation. Thank you, Jonathan!!! :)

(via Google reviews)

Jonathan is extremely knowledgeable about assisted living options and all details that go along with care for the elderly. He is truly passionate about helping people, and he is very good at smoothing out the way toward this phase of life. We were lucky to find him. Even after our own considerable and thorough research, Jonathan provided a wealth of information and shared with us options we did not know were available. We highly recommend Jonathan and his company if you are needing assistance with an elderly loved one. Even if you have done extensive groundwork on your own, Jonathan has great insight and gentle guidance that will most likely affect your decisions.

(via Google reviews)

In my experience Twin Cities Care was the best choice I could have ever made. I worked with Jonathan to help my parents move into senior living in less than a month! He was nothing but caring, helpful, encouraging, motivating, and knowledgeable through my whole experience with him. To say he helped me is an understatement, he literally lifted a weight off my should that I didn’t know how to do. I am truly grateful for Jonathan. Hands down the best guy ever.

(via Google reviews)

Dear Laura, I just wanted to take a minute to thank you for all you did for my parents. We appreciate it so much. You really did go above and beyond and we will be forever grateful.

My dad passed away peacefully January 10 at the [facility name redacted]. It was a perfect place for him to spend his last three weeks on this Earth. It was an answered prayer to have you find it for us.

(by post)

Hi Jonathan,

Thanks for checking in on us. My mother LOVES her new place! We all couldn’t be happier with every aspect of it. The space, the people, the environment, the location. My mother said it looks like something in a magazine.

You’ll have to come over sometime and see how we decorated it and meet the folks. My father arrives tomorrow, God willing.

THANKS A MILLION FOR LEADING US TO [facility name redacted] AND FOR ALL YOU DID TO GET US IN!!! You really are the best!!!

Dear Jonathan,

Dad moved to [facility name redacted] on Thursday. He settled right in and did not have trouble with increased confusion or agitation. He seems content. Success!

Once again, a great big thanks is due to you. I am amazed at your knowledge and resources. You are performing a service that is so needed. Even though I come from the health care service realm, the process of deciding where to place a loved one is overwhelming. You are so upfront and realistic about all the options especially the facilities and finances. You handled that very professionally.

I wish for you all the peace-joy-love of the season and everyday!

Dear Jonathan,

The Thanksgiving Day is over, but I am still counting my blessings. Among many things, I am thankful for your going out of your way to help us find a new home. You were kind, patient and prompt. We are happy at [facility name redacted] and I certainly recommend it to anyone who needs assisted or memory care.

We would have never been able to navigate this tough situation without Becca from Twin Cities Care. She is not only kind and compassionate, but she is very knowledgeable about all things related to elder care. We tried to do it on our own before we were referred to Twin Cities Care, we failed miserably. Thank you thank you thank you for all you have done for our family Becca! You have made a difficult situation less stressful. I would highly recommend this service to everyone!

(via Google reviews)

Just want to say thank you to Twin Cities Care and especially Becca Myslivecek. Becca came into our lives when we needed her most and she was wonderful, a true blessing for my wife and I who were trying to figure out how to get my folks into assisted living and where to put them. Becca took care of all of that. Once again Becca, Thank You.

(via Google reviews)

Hello, I am writing to thank you and your wonderful Senior Advisor, Jan Lehman.

Jan is by far one of the the hardest working, caring, and understanding people I have worked with in our family’s journey for our Mother from assisted living to memory care. From the very beginning Jan developed trust with us by sharing her vast amount of personal experience.

She was an incredible listener when we needed someone to hear our concerns and unique needs. When it seemed that all was getting too difficult to handle alone, Jan’s reassurance and expertise brought us peace of mind. We could still be out there fumbling around to find “just the right place” for our Mom if it were not for Jan guiding our ship.

We now have found a great place for our Mom and Jan was the one who made it all happen. She has made our whole family feel special and we are greatly in her debt. To everyone at Twin Cities Care, and especially to Jan, our entire family says, “thank you from the bottom of our hearts”.

As Social Workers on a Transitional Care Unit we often run into situations where it is deemed unsafe for our patient’s to return home. Imagine what it would feel like to be a patient and your care team is now telling you and your family that it is now seen to be unsafe for you to return. Their recommendations are to look into a different environment for you to live. This is how Twin Cities Care gets involved.

Often times for patients and their families it can be extremely overwhelming and stressful. Many times they have no idea where to start. Twin Cities Care provides reassurance to Social Workers, families and most importantly patients that they will be able to find a new living environment that will better meet the needs of the person. Twin Cities Care has a thorough knowledge base of numerous senior communities in the Twin Cities area and does a great job educating patients and families about what their options can be. This company does a fantastic job at advocating for the patients and making sure that they are placed in an environment that is best for the patient whether or not the facility is contracted.

Another wonderful thing about Twin Cities Care is how frequently they are willing to do pro bono work. They are always willing to work with families on limited budgets who are struggling to find placement. It is never a question when making a referral to them whether or not they would be willing to help! Their main concern is that the patient is able to find a safe new environment that meets the needs of the individual and they can be comfortable in and feels like home.

Being a Social Worker on a Transitional Care Unit, things move at a very fast pace with patient discharges. If a referral is made to Twin Cities Care for assistance with patient placement we know that things will be well taken care of. Once a referral is made, Twin Cities Care often reaches out to the patient or patient’s family that day. This brings a lot of reassurance to the patient and families that they have a point of contact to help them through this stressful process. Twin Cities Care will meet with the patient and their families to discuss level of care, location, finances, etc. Twin Cities Care will set up tours and even provide transportation for patients and families to get to the tours! This is extremely helpful when patients do not have family or friends to take them. This takes away so much stress and anxiety for patients. Not only does Twin Cities Care provide education on placement options, but also shares information on Medical Assistance or other waiver programs if finances seem to be limited.

Over all, we as Social Workers love to work with Twin Cities Care! Their representatives are always extremely helpful, well informed and friendly. They are a definite go to resource for us. We know that our patients are in good hands when we make referrals to them.

All of our patients and families are very happy with their service and have stated that they felt that Twin Cities Care made their stressful situation much less daunting. We have never had a bad review when it comes to this wonderful company!

We worked with Jan Lehman at Twin Cities Care. HIGHLY recommend that you contact them. She was so sweet, caring, and knowledgeable and knows all the options and will lead you safely through the quagmire. She helped get my dad into the villa when he needed a place that would take va benefits and helped us find [facility name redacted]. You do not pay for her services. Great person to lean on because you WILL need help through this.

(via Next Door reviews)

Boy, did I luck out in finding this company! My folks needed to move from assisted living in New Hope to a senior center that was more focused on memory care (preferably close to where my wife and I live in St. Paul), and Jonathan went through all the options, helped select the one that worked best for our family, and then walked us through all the paperwork and red tape.

I don’t know what we would have done without Jonathan, and I feel sorry for anyone who has to make decisions about senior care without him. He had an incredible array of resources, too, and when I said that I wasn’t looking forward to the actual move, he found us a service that specializes in helping seniors with the move.

My parents lives are now so much better, and our quality of life has improved, too, not just from having our folks in memory care, but also, by having them near us. Thank you!!!

(via Google reviews)

Mom moved in yesterday and all went well. During lunch, she said the food was WARM and the milk was COLD meaning by the time she ate at her old place, the food was always cold and the milk was warm. It’s the little things that make all the difference!

Jonathan was a refreshing reference – wow! His knowledge of the Twin Cities areas and types of care options was incredible. Our search for just the right place was made so easy – and he truly cares. Anyone needing support to what can be a very emotional and laborious decision needs to tap into Jonathan.

July 2018 update: Had to use this team again and so grateful for their experience and knowledge. Found just the perfect place for my other parent now. Thank you Jonathan!

(via Facebook reviews)

Jonathan is really great at what he does. He took a lot of my stress away from what could have been a very difficult process on my own. I am so grateful he was recommended to me. Jonathan, thank you so much. I think I’ll move my whole family into [facility name redacted]!

(via Facebook reviews)

Dear Jonathan,

I don’t know if you will remember me but I just had to write and thank you once again for all your help. My mom passed away on February 22nd while being lovingly cared for at [facility name redacted] in Shakopee. The last 7 months of her life were spent with a staff that loved her, made her happy and comfortable as was humanly possible. Thank you for finding this wonderful place for her, and her family too, as the Alzheimer’s she suffered from was so sad and difficult to deal with.

If I may, I will recommend your services to anyone who is in need due to similar circumstances.

Thank you from the bottom of my heart!

My experience working with you to find Dad’s next home was exceptional. Your ability to meet with him and to explore his likes and dislikes and then to accompany us as we looked for a new care setting was most rewarding.

Your enthusiasm, knowledge of the market, transparency and genuine concern for finding the right setting for [name redacted] was always apparent. This is essential to the quality your company brings to what is most often, a stressful experience.

I refer many of my clients to Twin Cities Care and work with their staff on a regular basis in my role as a social worker with [clinic name redacted]. The team at Twin Cities Care have a thorough and extensive knowledge of the senior communities in the Twin Cities area and provide a “client friendly” way of explaining the cost, nuances, culture and processes for transitioning to a senior community to my clients and their families.

One way Twin Cities Care sets themselves apart from other agencies working with seniors is their commitment to also provide service to low income seniors and their knowledge of how to navigate through county programs for those near or at the poverty level income. When I partner with Twin Cities Care I trust that they will provide accurate information about complex government systems.

I have asked for help from Twin Cities Care for my seniors that have no family or others in their life to assist with transitioning to a higher level of care and Jonathan and his team have went the extra mile to assist these seniors. They also make adaptations for my clients with low vision, difficulty hearing and have provided transportation for touring senior communities.

I believe the positive outcomes I see when I make referrals to Twin Cities Care and the positive feedback I receive from my clients whom I have sent to them demonstrates the commitment to the high ethical standard and integrity of Twin Cities Care.

Dear Jonathan,

I just wanted to thank you so much for leading us to [facility name redacted]. You were a God send at a time when we were floundering on what to do for my Dad. The setting was so beautiful and the staff were wonderful with a very tough situation.

Unfortunately my Dad passed away on Thursday night November 10th, thankfully very peacefully. We were all able to be in his room privately to say goodbye to him. He will be greatly missed for the kind and gentle person he was before his health declined.

The way you handled our family with dignity and caring, during a very busy time for you, will always be appreciated. Keep up the good work, because there are many people that will benefit from your services.

Jonathan at Twin Cities Care is a caring professional who did the seemingly impossible in finding just the right place for our mother in an extremely short time that was available.

I don’t think this could have been accomplished without Jonathan. Our family will be always grateful to him for helping us in a time of need.

(via Yelp reviews)

Jonathan is a dedicated, knowledgeable, caring person who found an ideal place for our mother on very short notice. Because I’m in California, I only dealt with him by email and phone but I continually asked myself — is this fellow real? What a wonderful effort he made to meet a deadline with a perfect solution! Thanks, Jonathan!

(via BBB reviews)

I had the great fortune to work with Laura of Twin Cities Care in finding a suitable assisted living facility for my parents. She was completely knowledgable regarding the options available to us and treated my parents with the ultimate respect and kindness.

Navigating the waters in this field is complicated and confusing and Laura was the calming presence in the middle of it all. I could always count on her to return a phone call, respond to an email, and have THE answer. She offered to accompany our family on many informational visits to facilities and seemed known and respected wherever we went.

Laura is the ultimate professional and if you are lucky enough to work with her, you’ll be completely satisfied!

(via Yelp reviews)