Lisa is an experienced eldercare advisor specializing in Assisted Living and Memory Care in Minneapolis and the surrounding metro area.
Prior to joining Twin Cities Care, Lisa managed marketing and admissions at a local Assisted Living community providing traditional and enhanced assisted living, as well as memory care services. Previously, Lisa held a variety of executive roles in the healthcare, real estate and education industries.
After many years of working with patients and clients in various capacities, as well as a master’s level education in Counseling Psychology, Lisa has tremendous compassion for helping families transition from independent to assisted living.
Lisa lives in Minnetonka. She enjoys cooking, traveling and spending time with her two girls, Danielle and Sammi.
What clients say about Lisa:
Testimonial (via text)
Hi Lisa. Thanks for your call Monday. Sorry I haven’t gotten back to you. My dad is settled in at [facility name redacted]. Everything went smoothly, just a long process. I’m very happy with the place so far.
Thank you SO very much for your invaluable help. You were extremely helpful, and very responsive — which I so appreciate.
In fact, I told [social worker’s name redacted] how wonderful you’d been and told her that in my opinion, she should only recommend you & Jonathan and never recommend the completely useless group she previously recommended.
I couldn't have done it without Lisa Pohlen from Twin Cities Care
I had the best experience with Lisa Pohlen at Twin Cities Care. She is very knowledgeable, caring and a great listener. There is no cost to you and she will narrow down your options based on your specific needs and wants. My father needed to be moved to Memory Care recently. Lisa was able to help me remain calm and informed, while helping transition my father in a seamless fashion. My father is thriving in his new community and I am so grateful that Lisa was there for me! Thank you!!!
I can not say enough good things about Lisa Pohlen from Twin Cities Care. Lisa showed extreme care, kindness and compassion in helping my elderly dad move from a Rehab nursing home to his new residence at [facility name redacted] into hospice care. She was involved from the conference call, giving advice and her opinions. There were many restrictions due to Covid 19 but she offered to pick him up and transport him to [facility name redacted] so he was not strapped in an ambulance. Lisa suggested that we facetime with me using her phone when they arrived. Lisa even had a practice facetime call with me to avoid any tech problems. My dad a I got to see and speak with each other and for that I will be forever grateful to Lisa. Obviously I highly recommend Lisa and Twin Cities Care if your family is in a situation. Thanks again, Lisa.
(via Google reviews)
I apologize for letting this go for 6 months before I thanked Lisa for all she did for us earlier this year in our time of crisis.
My father had been hospitalized with a minor UTI/fall but could not return to his apartment because he wasn’t strong enough to support himself for basic ADLs. I had to find a place for him and Lisa jumped in and helped me identify some possibilities, and then did much of the legwork to get him into a wonderful solution at [facility name redacted]. Unfortunately, he had a stroke and passed away before the move.
I can’t tell you how much it meant to me at that moment to have help and I wish I had known earlier about Twin Cities Care, which could have meant a big difference long term. Lisa’s ability/willingness to respond so quickly and truly help me find a solution made such a difference. And then when my dad suddenly passed away, she notified [facility name redacted] so they could cancel all their preparation so I didn’t have to.
I just can’t thank you enough.
Lisa listened to my needs to find an assisted living setting for my Mom in a crunch. She efficiently found us multiple sites to tour and accompanied us to help guide and understand our choices. There is no way I could have done this alone with my busy schedule. I just can’t recommend her highly enough. Mom is now relaxed and well supported in a lovely place convenient to me all because we had her insight and help. It was a great experience.
(via Google reviews)
As Social Workers on a Transitional Care Unit we often run into situations where it is deemed unsafe for our patient’s to return home. Imagine what it would feel like to be a patient and your care team is now telling you and your family that it is now seen to be unsafe for you to return. Their recommendations are to look into a different environment for you to live. This is how Twin Cities Care gets involved.
Often times for patients and their families it can be extremely overwhelming and stressful. Many times they have no idea where to start. Twin Cities Care provides reassurance to Social Workers, families and most importantly patients that they will be able to find a new living environment that will better meet the needs of the person. Twin Cities Care has a thorough knowledge base of numerous senior communities in the Twin Cities area and does a great job educating patients and families about what their options can be. This company does a fantastic job at advocating for the patients and making sure that they are placed in an environment that is best for the patient whether or not the facility is contracted.
Another wonderful thing about Twin Cities Care is how frequently they are willing to do pro bono work. They are always willing to work with families on limited budgets who are struggling to find placement. It is never a question when making a referral to them whether or not they would be willing to help! Their main concern is that the patient is able to find a safe new environment that meets the needs of the individual and they can be comfortable in and feels like home.
Being a Social Worker on a Transitional Care Unit, things move at a very fast pace with patient discharges. If a referral is made to Twin Cities Care for assistance with patient placement we know that things will be well taken care of. Once a referral is made, Twin Cities Care often reaches out to the patient or patient’s family that day. This brings a lot of reassurance to the patient and families that they have a point of contact to help them through this stressful process. Twin Cities Care will meet with the patient and their families to discuss level of care, location, finances, etc. Twin Cities Care will set up tours and even provide transportation for patients and families to get to the tours! This is extremely helpful when patients do not have family or friends to take them. This takes away so much stress and anxiety for patients. Not only does Twin Cities Care provide education on placement options, but also shares information on Medical Assistance or other waiver programs if finances seem to be limited.
Over all, we as Social Workers love to work with Twin Cities Care! Their representatives are always extremely helpful, well informed and friendly. They are a definite go to resource for us. We know that our patients are in good hands when we make referrals to them.
All of our patients and families are very happy with their service and have stated that they felt that Twin Cities Care made their stressful situation much less daunting. We have never had a bad review when it comes to this wonderful company!
I refer many of my clients to Twin Cities Care and work with their staff on a regular basis in my role as a social worker with [clinic name redacted]. The team at Twin Cities Care have a thorough and extensive knowledge of the senior communities in the Twin Cities area and provide a “client friendly” way of explaining the cost, nuances, culture and processes for transitioning to a senior community to my clients and their families.
One way Twin Cities Care sets themselves apart from other agencies working with seniors is their commitment to also provide service to low income seniors and their knowledge of how to navigate through county programs for those near or at the poverty level income. When I partner with Twin Cities Care I trust that they will provide accurate information about complex government systems.
I have asked for help from Twin Cities Care for my seniors that have no family or others in their life to assist with transitioning to a higher level of care and Jonathan and his team have went the extra mile to assist these seniors. They also make adaptations for my clients with low vision, difficulty hearing and have provided transportation for touring senior communities.
I believe the positive outcomes I see when I make referrals to Twin Cities Care and the positive feedback I receive from my clients whom I have sent to them demonstrates the commitment to the high ethical standard and integrity of Twin Cities Care.
To see more client testimonials, please click here.
Assisted Living, Memory Care, Skilled Nursing (Nursing Homes), Residential Care Homes, Care Suites, Independent Living, Home Care, Rehab, and Hospice.
Minneapolis and West metro including Edina, Bloomington, Minnetonka, Hopkins, St. Louis Park, Golden Valley, Plymouth, Eden Prairie, Chaska, Chanhassen, Excelsior, Wayzata, Shorewood, Deephaven, Shakopee, Eagan, Burnsville, Highland Park, Mendota Heights, Orono, Maple Grove, Crystal, New Hope, Robbinsdale, Brooklyn Park, Brooklyn Center, Columbia Heights, Fridley, St. Anthony, Mound, Blaine, Coon Rapids, Champlin, St. Michael, Rogers, Elk River and Richfield.