Jan Lehman (archived)

Hello, I am writing to thank you and your wonderful Senior Advisor, Jan Lehman.

Jan is by far one of the the hardest working, caring, and understanding people I have worked with in our family’s journey for our Mother from assisted living to memory care. From the very beginning Jan developed trust with us by sharing her vast amount of personal experience.

She was an incredible listener when we needed someone to hear our concerns and unique needs. When it seemed that all was getting too difficult to handle alone, Jan’s reassurance and expertise brought us peace of mind. We could still be out there fumbling around to find “just the right place” for our Mom if it were not for Jan guiding our ship.

We now have found a great place for our Mom and Jan was the one who made it all happen. She has made our whole family feel special and we are greatly in her debt. To everyone at Twin Cities Care, and especially to Jan, our entire family says, “thank you from the bottom of our hearts”.

As Social Workers on a Transitional Care Unit we often run into situations where it is deemed unsafe for our patient’s to return home. Imagine what it would feel like to be a patient and your care team is now telling you and your family that it is now seen to be unsafe for you to return. Their recommendations are to look into a different environment for you to live. This is how Twin Cities Care gets involved.

Often times for patients and their families it can be extremely overwhelming and stressful. Many times they have no idea where to start. Twin Cities Care provides reassurance to Social Workers, families and most importantly patients that they will be able to find a new living environment that will better meet the needs of the person. Twin Cities Care has a thorough knowledge base of numerous senior communities in the Twin Cities area and does a great job educating patients and families about what their options can be. This company does a fantastic job at advocating for the patients and making sure that they are placed in an environment that is best for the patient whether or not the facility is contracted.

Another wonderful thing about Twin Cities Care is how frequently they are willing to do pro bono work. They are always willing to work with families on limited budgets who are struggling to find placement. It is never a question when making a referral to them whether or not they would be willing to help! Their main concern is that the patient is able to find a safe new environment that meets the needs of the individual and they can be comfortable in and feels like home.

Being a Social Worker on a Transitional Care Unit, things move at a very fast pace with patient discharges. If a referral is made to Twin Cities Care for assistance with patient placement we know that things will be well taken care of. Once a referral is made, Twin Cities Care often reaches out to the patient or patient’s family that day. This brings a lot of reassurance to the patient and families that they have a point of contact to help them through this stressful process. Twin Cities Care will meet with the patient and their families to discuss level of care, location, finances, etc. Twin Cities Care will set up tours and even provide transportation for patients and families to get to the tours! This is extremely helpful when patients do not have family or friends to take them. This takes away so much stress and anxiety for patients. Not only does Twin Cities Care provide education on placement options, but also shares information on Medical Assistance or other waiver programs if finances seem to be limited.

Over all, we as Social Workers love to work with Twin Cities Care! Their representatives are always extremely helpful, well informed and friendly. They are a definite go to resource for us. We know that our patients are in good hands when we make referrals to them.

All of our patients and families are very happy with their service and have stated that they felt that Twin Cities Care made their stressful situation much less daunting. We have never had a bad review when it comes to this wonderful company!

We worked with Jan Lehman at Twin Cities Care. HIGHLY recommend that you contact them. She was so sweet, caring, and knowledgeable and knows all the options and will lead you safely through the quagmire. She helped get my dad into the villa when he needed a place that would take va benefits and helped us find [facility name redacted]. You do not pay for her services. Great person to lean on because you WILL need help through this.

(via Next Door reviews)

I refer many of my clients to Twin Cities Care and work with their staff on a regular basis in my role as a social worker with [clinic name redacted]. The team at Twin Cities Care have a thorough and extensive knowledge of the senior communities in the Twin Cities area and provide a “client friendly” way of explaining the cost, nuances, culture and processes for transitioning to a senior community to my clients and their families.

One way Twin Cities Care sets themselves apart from other agencies working with seniors is their commitment to also provide service to low income seniors and their knowledge of how to navigate through county programs for those near or at the poverty level income. When I partner with Twin Cities Care I trust that they will provide accurate information about complex government systems.

I have asked for help from Twin Cities Care for my seniors that have no family or others in their life to assist with transitioning to a higher level of care and Jonathan and his team have went the extra mile to assist these seniors. They also make adaptations for my clients with low vision, difficulty hearing and have provided transportation for touring senior communities.

I believe the positive outcomes I see when I make referrals to Twin Cities Care and the positive feedback I receive from my clients whom I have sent to them demonstrates the commitment to the high ethical standard and integrity of Twin Cities Care.

I wanted to write to let you know how much we appreciate your organization! We had a tough summer, and needed to find assisted living placement for a family member. Jan assisted us, and was incredible! She went well above our expectations by not only providing valuable information on specific facilities to look at, but information on how the process works, and what financial resources were available to us as well.

With Jan’s help, we had, as a family, selected a lovely room at [facility name redacted] in Cannon Falls. We certainly give Jan credit for our decision on placement.

Thank you for the wonderful services you provide!