Customer Stories

We pour our hearts into each and every case as if it were our own so families all around the Twin Cities can sleep at night knowing their loved ones are safe. Here are some of our customers’ unsolicited stories.

Boy, did I luck out in finding this company! My folks needed to move from assisted living in New Hope to a senior center that was more focused on memory care (preferably close to where my wife and I live in St. Paul), and Jonathan went through all the options, helped select the one that … Continue reading Reverend Tomkin Coleman

Reverend Tomkin Coleman

I had the great fortune to work with Laura of Twin Cities Care in finding a suitable assisted living facility for my parents. She was completely knowledgable regarding the options available to us and treated my parents with the ultimate respect and kindness. Navigating the waters in this field is complicated and confusing and Laura … Continue reading Julie A.

Julie A.

I cannot explain how incredibly grateful I am for Jonathan and his crew. My brother was suddenly stricken with a disability that has become permanent. He could no longer live at his residence of 26 years. I live in another state and had not lived in the Twin Cities for 28 years. I knew finding … Continue reading C.Y.

C.Y.

Mom moved in yesterday and all went well. During lunch, she said the food was WARM and the milk was COLD… meaning by the time she ate at her old place, the food was always cold and the milk was warm. It’s the little things that make all the difference! — Amy G. via email

Amy G.

I usually don’t give reviews, but Twin Cities Care really helped me a lot. My brother needed to find an affordale assisted living arrangement that met his care needs. Twin Cities Care helped us find a place that did. Laura was helpful, kind, took time to understand our situation and provided the assistance we needed … Continue reading Bob J.

Bob J.

Jonathan at Twin Cities Care is a caring professional who did the seemingly impossible in finding just the right place for our mother in an extremely short time that was available. I don’t think this could have been accomplished without Jonathan. Our family will be always grateful to him for helping us in a time … Continue reading R. S.

R. S.

My uncle, family and I are so grateful to Laura at Twin Cities Care. She was an excellent resource for us when we were exploring assisted living options for our uncle. She knows the different facilities in the area very well and advised us on those that would be the best fit, set up appointments … Continue reading M. C.

M. C.

Jonathan was a refreshing reference – wow! His knowledge of the Twin Cities areas and types of care options was incredible. Our search for just the right place was made so easy – and he truly cares. Anyone needing support to what can be a very emotional and laborious decision needs to tap into Jonathan. … Continue reading Debbie B.

Debbie B.

My experience working with you to find dad’s next home was exceptional. Your ability to meet with [name redacted] and to explore his likes and dislikes and then to accompany us as we looked for a new care setting was most rewarding. Your enthusiasm, knowledge of the market, transparency and genuine concern for finding the … Continue reading Barbara C.

Barbara C.

Jonathan is a dedicated, knowledgeable, caring person who found an ideal place for our mother on very short notice. Because I’m in California, I only dealt with him by email and phone but I continually asked myself — is this fellow real? What a wonderful effort he made to meet a deadline with a perfect … Continue reading Bob

Bob

Recently my brother incurred a sudden and permanent disability. Service providers determined he could no longer live at his residence. I am his closest relative and live in another state. I am ever so grateful for the professional and effective service provided to us by Twin Cities Care. Jonathan and his crew listened attentively to … Continue reading Christine Y.

Christine Y.

I wanted to write to let you know how much we appreciate your organization! We had a tough summer, and needed to find assisted living placement for a family member. Jan assisted us, and was incredible! She went well above our expectations by not only providing valuable information on specific facilities to look at, but … Continue reading Missy K.

Missy K.

Jonathan is really great at what he does. He took a lot of my stress away from what could have been a very difficult process on my own. I am so grateful he was recommended to me. Jonathan, thank you so much. I think I’ll move my whole family into [facility name redacted]! ‐‐ Christina … Continue reading Christina S.

Christina S.

My mom, sister & I got my grandma’s belongings moved into [facility name redacted] on Monday and Grandma moved in on Wednesday. I went to visit her this afternoon. Both on Monday and today, I was very impressed at the staff. They are friendly, welcoming and very involved with the residents! We could not have … Continue reading Brandy K.

Brandy K.

I thoroughly enjoy working with Jonathan. In the short time I have known him I’ve had 4 move-ins! He not only brings qualified prospects, he is very engaged with the families and wants to make sure the fit is best for them and their loved ones. Moving into senior housing is a stressful event and … Continue reading Kim P.

Kim P.

Thanks so much for all of your help. I spoke to both of my sisters, sent them pictures and told them all about you and the wonderful people at [facility name redacted]. They are excited and totally on board. My sister in FL (the one having the hardest time with this) is incredibly happy and … Continue reading Anna B.

Anna B.

I refer many of my clients to Twin Cities Care and work with their staff on a regular basis in my role as a social worker with [clinic name redacted]. The team at Twin Cities Care have a thorough and extensive knowledge of the senior communities in the Twin Cities area and provide a “client … Continue reading Judy R.

Judy R.

As Social Workers on a Transitional Care Unit we often run into situations where it is deemed unsafe for our patient’s to return home. Imagine what it would feel like to be a patient and your care team is now telling you and your family that it is now seen to be unsafe for you … Continue reading Allie P. and Briana F.

Allie P. and Briana F.

We worked with Jan at Twin Cities Care. HIGHLY recommend that you contact them. She was so sweet, caring, and knowledgeable and knows all the options and will lead you safely through the quagmire. She helped get my dad into the villa when he needed a place that would take VA benefits and helped us … Continue reading Vicki J.

Vicki J.

Hello, I am writing to thank you and your wonderful Senior Advisor, Jan Lehman. Jan is by far one of the the hardest working, caring, and understanding people I have worked with in our family’s journey for our Mother from assisted living to memory care. From the very beginning Jan developed trust with us by … Continue reading Barbara T.

Barbara T.

Laura Kruse Mazzocco is awesome!! I wish I had enough time to tell you all Laura has done but suffice it to say, she did a fantastic job and went above and way beyond to answer our questions and get us the services we need. She should get employee of the century. Thanks for making … Continue reading Theresa R.

Theresa R.

Just want to say thank you to Twin Cities Care and especially Becca Myslivecek. Becca came into our lives when we needed her most and she was wonderful, a true blessing for my wife and I who were trying to figure out how to get my folks into assisted living and where to put them. … Continue reading Mike & Peggy L.

Mike & Peggy L.

We would have never been able to navigate this tough situation without Becca from Twin Cities Care. She is not only kind and compassionate, but she is very knowledgeable about all things related to elder care. We tried to do it on our own before we were referred to Twin Cities Care, we failed miserably. … Continue reading Nikki H.

Nikki H.

I just wanted to thank you so much for leading us to [facility name redacted]. You were a God send at a time when we were floundering on what to do for my Dad William. The setting was so beautiful and the staff were wonderful with a very tough situation. The way you handled our … Continue reading Pat A.

Pat A.