Laura Kruse Mazzocco (archived)

Research is something that comes naturally to me, but I was utterly overwhelmed when my mom received an Alzheimer’s diagnosis, and didn’t know where to even start. Laura at Twin Cities Care has been endlessly patient and has provided an absolute wealth of information. I very much appreciate this resource.

Laura was such a great resource for my sister and I when we needed to move our older brother from Nebraska to Minnesota. She helped us find an assisted living facility for him and even went along on tours of the facilities with us. Each time we talked to Laura we learned so much. She steered us to resources in Nebraska to help us clean out and organize our brother’s move. She listened and was compassionate and supportive through our process and always responded in a timely manner. We can’t thank you enough Laura! You were a blessing to us!

Laura Kruse Mazzocco was tremendously helpful in guiding us through the decisions and options of choosing an assisted living facility for my mom.

Our family was referred to Twin Cities Care by an RN at Allina Health Palliative Care. We had no prior experience in looking for a long-term care solution, and my mom has Huntington’s disease, which will require advanced care as time progresses.

Laura first interviewed me, then we had a nice discussion with my mom & my brother to talk about what was important to my mom. Laura went with us to tour two facilities that she recommended because they covered all the expectations and care needs for my mom. She also helped us as my mom transitioned from a transitional care unit – due to a broken collarbone – to her new assisted living home. There were many questions that my family didn’t know were important to ask, and Laura was there as our advocate to make sure my mom received the appropriate care, and that me and my brother understood the costs, care and services.

My mom moved in to [facility name redacted], and our family is happy with this choice. We are forever grateful to Laura and Twin Cities Care for helping us through this transition for our family. Thank you!

(via email)

Dear Laura, I just wanted to take a minute to thank you for all you did for my parents. We appreciate it so much. You really did go above and beyond and we will be forever grateful.

My dad passed away peacefully January 10 at the [facility name redacted]. It was a perfect place for him to spend his last three weeks on this Earth. It was an answered prayer to have you find it for us.

(by post)

As Social Workers on a Transitional Care Unit we often run into situations where it is deemed unsafe for our patient’s to return home. Imagine what it would feel like to be a patient and your care team is now telling you and your family that it is now seen to be unsafe for you to return. Their recommendations are to look into a different environment for you to live. This is how Twin Cities Care gets involved.

Often times for patients and their families it can be extremely overwhelming and stressful. Many times they have no idea where to start. Twin Cities Care provides reassurance to Social Workers, families and most importantly patients that they will be able to find a new living environment that will better meet the needs of the person. Twin Cities Care has a thorough knowledge base of numerous senior communities in the Twin Cities area and does a great job educating patients and families about what their options can be. This company does a fantastic job at advocating for the patients and making sure that they are placed in an environment that is best for the patient whether or not the facility is contracted.

Another wonderful thing about Twin Cities Care is how frequently they are willing to do pro bono work. They are always willing to work with families on limited budgets who are struggling to find placement. It is never a question when making a referral to them whether or not they would be willing to help! Their main concern is that the patient is able to find a safe new environment that meets the needs of the individual and they can be comfortable in and feels like home.

Being a Social Worker on a Transitional Care Unit, things move at a very fast pace with patient discharges. If a referral is made to Twin Cities Care for assistance with patient placement we know that things will be well taken care of. Once a referral is made, Twin Cities Care often reaches out to the patient or patient’s family that day. This brings a lot of reassurance to the patient and families that they have a point of contact to help them through this stressful process. Twin Cities Care will meet with the patient and their families to discuss level of care, location, finances, etc. Twin Cities Care will set up tours and even provide transportation for patients and families to get to the tours! This is extremely helpful when patients do not have family or friends to take them. This takes away so much stress and anxiety for patients. Not only does Twin Cities Care provide education on placement options, but also shares information on Medical Assistance or other waiver programs if finances seem to be limited.

Over all, we as Social Workers love to work with Twin Cities Care! Their representatives are always extremely helpful, well informed and friendly. They are a definite go to resource for us. We know that our patients are in good hands when we make referrals to them.

All of our patients and families are very happy with their service and have stated that they felt that Twin Cities Care made their stressful situation much less daunting. We have never had a bad review when it comes to this wonderful company!

I refer many of my clients to Twin Cities Care and work with their staff on a regular basis in my role as a social worker with [clinic name redacted]. The team at Twin Cities Care have a thorough and extensive knowledge of the senior communities in the Twin Cities area and provide a “client friendly” way of explaining the cost, nuances, culture and processes for transitioning to a senior community to my clients and their families.

One way Twin Cities Care sets themselves apart from other agencies working with seniors is their commitment to also provide service to low income seniors and their knowledge of how to navigate through county programs for those near or at the poverty level income. When I partner with Twin Cities Care I trust that they will provide accurate information about complex government systems.

I have asked for help from Twin Cities Care for my seniors that have no family or others in their life to assist with transitioning to a higher level of care and Jonathan and his team have went the extra mile to assist these seniors. They also make adaptations for my clients with low vision, difficulty hearing and have provided transportation for touring senior communities.

I believe the positive outcomes I see when I make referrals to Twin Cities Care and the positive feedback I receive from my clients whom I have sent to them demonstrates the commitment to the high ethical standard and integrity of Twin Cities Care.

I had the great fortune to work with Laura of Twin Cities Care in finding a suitable assisted living facility for my parents. She was completely knowledgable regarding the options available to us and treated my parents with the ultimate respect and kindness.

Navigating the waters in this field is complicated and confusing and Laura was the calming presence in the middle of it all. I could always count on her to return a phone call, respond to an email, and have THE answer. She offered to accompany our family on many informational visits to facilities and seemed known and respected wherever we went.

Laura is the ultimate professional and if you are lucky enough to work with her, you’ll be completely satisfied!

(via Yelp reviews)

My uncle, family and I are so grateful to Laura at Twin Cities Care. She was an excellent resource for us when we were exploring assisted living options for our uncle. She knows the different facilities in the area very well and advised us on those that would be the best fit, set up appointments for visits to them and even accompanied us on those visits.

Laura was extremely responsive and knowledgeable. It was invaluable to have her guide us through this process which can be quite complicated. Many thanks to Laura and Twin Cities Care!

(via BBB reviews)

Laura Kruse Mazzocco is awesome!! I wish I had enough time to tell you all Laura has done but suffice it to say, she did a fantastic job and went above and way beyond to answer our questions and get us the services we need. She should get employee of the century. Thanks for making the process a bit easier on us!

I usually don’t give reviews, but Twin Cities Care really helped me a lot. My brother needed to find an affordale assisted living arrangement that met his care needs. Twin Cities Care helped us find a place that did.

Laura was helpful, kind, took time to understand our situation and provided the assistance we needed to get to where we needed to be. She also provided references to people that could help us with other financial, disability, and legal issues that we needed to take care of. I highly recommend their service.

(via Google reviews)